Redstone Commodity Search  /  Vacancies  /  Technical Customer Support Manager, Aluminium Slabs

Technical Customer Support Manager, Aluminium Slabs

Job Reference: RS1051

Job Title: Technical Customer Support Manager, Aluminium Slabs

Location: Europe

Product: Metals

Role: Other

Redstone Commodity Search focus on offering 360° search solutions to the global commodities markets. With a competitive coverage of Trading Houses, Producers, Majors, Utilities, Merchants, Hedge Funds, Investment Banks and Brokerages; Redstone Commodity Search can confidently offer you an edge in today’s volatile market.

Redstone Commodity Search are working with a global metal producer looking to hire a Technical Customer Support Lead to join the team in Switzerland.

Key Responsibilities / Tasks

  • To lead the pre and after-sale technical advice to aluminium slab / rolled product customers on a global basis, ensuring maximum product quality and customer satisfaction with respect to their requirements
  • Regular customer visits and communications to ensure the best service and customer support is given, enhancing product development and control to meet customer satisfaction
  • Participate in quality improvement and technical actions, optimise downstream processes and handle Use technical expertise of aluminium slabs and rolling processes to support sales and marketing, as well show commercial skills when attending marketing events, visiting customers etc.
  • Reports into Global Product Development Director

Key Qualifications / Experience

  • Minimum of 5 years’ experience in aluminium slab production with demonstrated background within technical customer support functions (focus on aluminium slabs / sheet ingots or other rolled products)
  • Strong knowledge of quality assurance e.g. ISO/TS 16949, IAFT 16949, ISO9001 : 2015 etc.
  • Background in aluminium casting, manufacturing, engineering, with knowledge of smelter processing (within the rolling industry)
  • Ability to travel and visit customers globally
  • Located in Switzerland


For all positions based in Switzerland, Redstone Legal, Risk & Compliance Search works with their licensed Swiss partner Accurity GmbH. All candidate applications are handled in accordance with Swiss law.

If you match the job description and are keen on applying for this role; please send us a copy of your resume/cover letter to or submit your application through the Vacancy Form.