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Technical Customer Support Manager (Primary Foundry Alloys)

Job Reference: RS0541
 

Job Title: Technical Customer Support Manager (Primary Foundry Alloys)

Location: Asia Pacific

Product: Metals

Role: Other

Redstone Commodity Search focus on offering 360° search solutions to the global commodities markets. With a competitive coverage of Trading Houses, Producers, Majors, Utilities, Merchants, Hedge Funds, Investment Banks and Brokerages; Redstone Commodity Search can confidently offer you an edge in today’s volatile market.

Redstone Commodity Search are working with a global metal producer looking to hire a Technical Customer Support Manager to join the team in Singapore.

Key Responsibilities / Tasks

  • To support primary foundry alloy customers globally with technical advice and expertise, ensuring the best possible product development/support
  • Act as the first point of technical contact for customers with regards to claims and quality issues, providing pre and after-sale advice as well as undertaking necessary customer visits
  • Identify customer requirements, assist in downstream optimisation and lead product qualifications
  • Liaise effectively with other technical and commercial divisions internally to expand sales and marketing success
  • Reports into Global Product Development Director

Key Qualifications / Experience

  • Minimum of 5 years’ experience in production with specific expertise on primary foundry alloys
  • Previous experience working in a customer support role for a major producer
  • Strong knowledge of aluminium casting processes, quality control, main downstream processes etc.
  • Ability to travel and visit customers globally
  • Located in Singapore

If you match the job description and are keen on applying for this role; please send us a copy of your resume/cover letter to kamran@redstonesearch.com or submit your application through the Vacancy Form.